Refund policy

Last updated: October 2, 2026

At Selecta Shop, many of our products are made to order after a purchase is placed. Due to the nature of our production model, we do not accept returns or offer refunds for change of mind, incorrect purchases, or issues related to the selection of size, color, or design, except where otherwise required by applicable law.

Please carefully review the product information, sizes, colors, designs, and order details before completing your purchase.

1. No-Return Policy

Selecta Shop does not accept returns for products that have been correctly produced and shipped according to the order placed.

We do not offer returns or refunds for:

  • Change of mind.

  • Accidental purchases.

  • Selecting the wrong size.

  • Selecting the wrong color.

  • Selecting the wrong design.

  • No longer needing or wanting the product after placing the order.

  • Failing to review the product description or size guide before purchasing.

  • Personalized or made-to-order products that have been correctly produced.

Because certain products are made specifically for each order, we are unable to resell them as new products.

2. Defective, Damaged, or Incorrect Products

Although we do not accept returns due to change of mind, we want to make sure you receive the product you ordered in good condition.

If you receive a product that:

  • Is defective.

  • Is damaged during shipping.

  • Has an obvious manufacturing or printing defect.

  • Is different from the product you ordered.

  • Contains an error attributable to Selecta Shop or our production provider.

please contact us so that we can review the issue.

Depending on the circumstances, we may offer a solution that may include:

  • A replacement product.

  • A reprint.

  • A full or partial refund.

  • Another reasonable solution.

3. How to Report an Issue

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after receiving your order.

To help us resolve the issue, we may request:

  • Your order number.

  • The name used to place the order.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the packaging if the product arrived damaged.

  • Any other information necessary to evaluate the issue.

Photographs may be required so that we can verify the issue with our production or shipping provider.

Please do not dispose of the product or its packaging until we have reviewed your case and provided further instructions.

4. Products Damaged During Shipping

If your order arrives damaged, please contact us as soon as possible and provide photographs of the product and packaging.

We will review the situation and, when appropriate, may arrange for a replacement or provide another suitable solution.

5. Incorrect Orders

If you receive a product that differs from the product shown in your order confirmation due to an error by Selecta Shop or our production provider, please contact us so that we can investigate the issue and determine the appropriate resolution.

6. Unclaimed Orders or Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

We do not offer refunds for orders that cannot be delivered due to:

  • An incorrect address.

  • An incomplete address.

  • Insufficient shipping information.

  • The recipient being unavailable when a signature or personal delivery is required.

  • Failure to collect a package when applicable.

  • Voluntary refusal of the package.

  • Any other circumstance resulting from incorrect information provided by the customer.

If an order is returned to the sender because of an incorrect address or another circumstance attributable to the customer, any additional costs associated with reshipping the order will be the customer's responsibility when applicable.

7. Cancellations

Due to our print-on-demand production model, orders may begin processing shortly after they are placed.

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that a cancellation will be possible once the order has entered production or has been shipped.

Once a product has entered the production process, it may no longer be possible to cancel the order or issue a refund.

8. Refunds

When a refund is approved, it will generally be issued using the same payment method used for the original purchase, whenever possible.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment provider, or financial institution.

Selecta Shop does not control processing times established by third parties.

9. Exceptions Required by Applicable Law

This no-return policy is not intended to limit any consumer rights that cannot legally be excluded or restricted.

Where applicable law grants consumers a right to return, cancel, receive a refund, obtain a repair or replacement, or exercise another legal remedy that cannot be waived through this policy, that right will remain applicable.

10. Contact Us

If you have any questions about this Returns & Refunds Policy or need to report an issue with your order, please contact us at:

Selecta Shop
Email: supportcustomerselecta@selectashop.store
Website: https://selectashop.store
Country: Ecuador

Summary

Selecta Shop does not accept returns or offer refunds for change of mind or incorrect purchases.

However, if you receive a product that is defective, damaged, or incorrect, please contact us so that we can review the issue and, where appropriate, provide a suitable resolution.

Thank you for choosing Selecta Shop.